• My order was canceled but why were funds still deducted from my bank account?

In the event of your order refunded or canceled, It may take 7-21 business days based on your credit card issuer’s policies for funds to be available back in your account.

  • Do you ship to my country?

Unfortunately, we ship only within the US. 

  • What if I like a product that’s listed as “Sold Out” online?

Contact us! Many of our products are customized, printed to order, besides we restock often. Just drop us a line at support@ellieswardrobe.com and we’ll research its status for you.

  • Can I cancel the order I just placed? 

Except for custom products, it is possible to cancel your order if you email us within 5 hours of placing your order. In addition, you can always return your item once it comes for a full refund including the shipping costs. 

  • What should I do if I lose my password?

Once you have selected “Sign In” in the upper right hand corner of our site there is a link where you can click “Forgot Password.” Once you select this option you can enter in your email address and password reset instructions will be emailed to you.

  • I am with a school. Do you accept purchase orders?

Yes, we accept signed Purchase Orders from approved schools. Please contact our Sales Team at support@ellieswardrobe.com to receive instructions on how to be approved and submit your PO.

  • I forgot to add an item to my order or need to change my order. How do I do this?

Unfortunately, there is no way to add an item(s) or change items once your order is placed. If you contact us immediately after placing your order we may be able to cancel your order so that you can replace a new order including your additional items. If this cancellation is unable to be made prior to processing you will need to place a new order for your additional item(s).

  • Where are you located?

Our store is based in 6288 W Western Ave, Glen Arbor, MI 49636 which is also our warestock that we ship out of.

  • What is your satisfaction guarantee?

All of our products are absolutely guaranteed. Every time. Any reason. Or we’ll make it right.

We stand by everything we sell. So if you’re not satisfied with your order for any reason, neither are we. We’ll make it right – please contact us via our official email: support@ellieswardrobe.com for better assistance. Simple as that.

  • Can I order by phone? 

Actually we do not provide ship COD, so it is more convenient for you to order via our website to make the payment online. Then, the answer is “No”; however, we are looking forward to doing that in the near future.